The Ivory & Oak Trunk Series

Return Window

We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original condition with all tags attached.

How to Return

• Contact our customer service team to initiate a return
• Pack the item securely in its original packaging
• Include your order number and reason for return
• Ship the package to our returns address

Refund Process

Once we receive and inspect your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Non-Returnable Items

• Final sale items
• Gift cards
• Personalized or custom-made products

Processing Time

Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Overnight Shipping: 1 business day

Shipping Costs

Free standard shipping on all orders over $50. Shipping costs for orders under $50 will be calculated at checkout based on your location and selected shipping method.

International Shipping

We currently ship to select international destinations. Delivery times vary by location and customs processing. International customers are responsible for any customs duties or taxes.

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package using this number on our website or the carrier's website.